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Terms and Conditions

By placing an order, you agree to our term and conditions of sale below.

Transport Costs

Transport cost is dependent on customer location and quoted at time of order process. On items where transport costs are included in the listed price, this will be shown on the description of the individual product

Cancellation of orders

An order which you have placed online, may be cancelled within 7 days ie. the "cooling off" period as required by South African law, subject to the deduction of certain costs. We will not continue with your order until agreement on the total price (including transport costs, has been reached.


All our stock is sourced directly from local suppliers and manufacturers. Delivery dates are given in good faith based on information available at time of order; 3Pin therefore cannot be responsible for late delivery under any circumstances whatsoever. The display of products on our website does not necessarily guarantee availability of that product. Under these circumstances you have the right to cancel your order, at no cost.

Goods in Transit

All goods in transit are covered by our transporters comprehensive policy.


Ownership passes to the customer on signing the delivery note with his name clearly printed along side his normal signature NB. No goods will be left at delivery address without an authorized signature. Should our transport be required to return to the despatch point all cost will be for the clients account

5 Day Switch on Policy

All products sold by 3 Pin are covered by our 5-day switch on guarantee against defects. Items may be returned for replacement subject to the manufacturers and 3Pin’s replacement conditions. Should you switch on the appliance within 5 days of delivery and you find the appliance inoperative, the appliance will be replaced without delay. All claims outside of this 5 day switch on period will be covered by the standard guarantee policies of the particular manufacturer concerned.

Prices quoted on our web-site

Due to high volume trading, prices may change without notice and may need to be confirmed at time of order placement. The total price of a product includes VAT and excludes transport costs unless stated otherwise.

"Can't find something"

In providing this service, we will try our best to source and cost the requested product for you from our extensive list of suppliers, however, we do not guarantee the availability of any product and we reserve the right to decline any request at our discretion without providing any reason. Specially ordered products will only be ordered after receipt of the full purchase price.

Payment Terms

“All purchases are Strictly Cash” — At this time we cannot accept credit cards, debit cards or HP agreements of any kind. Preferred methods of payment: Electronic transfers directly into our bank account, or cash deposit into our account prior to despatch of goods unless otherwise agreed. Cheque deposits are acceptable, however, the banks standard time required to clear these cheques will pass before your purchase is despatched.


All goods supplied carry the manufactures warranty for service and repairs Note should be made that warranties are only valid within the borders of South Africa. Warranty outside the designated area must be confirmed by 3Pin at time of order placement

Intellectual Property

3Pin has been authorised to use all the intellectual property rights in material on this site. You may not use or copy any copyright, trademark, logo image or photograph shown on this site.

Availability of site

3Pin may at any time, at it's discretion, suspend the operation of the site or any of the services offered on the site, without prior notice and without reason. We also cannot guarantee that this site is error and virus free.

Exclusions and limitation of liability

3Pin, it's owners, consultants or employees will not be held liable for damages relating to the use of this site, irrespective of the cause of your loss. We cannot be held liable for: - Any interruption, malfunction, downtime or other failure of our site - Any interruption, malfunction, downtime or other failure of goods or services supplied by 3rd parties. - Any interruption, malfunction, downtime, damage caused by a product supplied by 3Pin, to any other property.

Linking to 3rd party sites

Links to other websites are provided at own risk. These websites are beyond our control and can therefore not accept any responsibilty for content, products, services, security or reliabilty of that website.

E & OE

Errors and omissions excepted


All products sold by 3Pin, are intended for citizens of All contracts shall be construed and performed in accordance with the laws of the Republic of South Africa. The defendant agrees to the jurisdiction of the appropriate Magistrates Court for the determinanation of all disputes and claims arising out of any agreement entered into with 3Pin. Not withstanding the aforementioned 3Pin shall at its discretion be entitled to institute action in any appropriate division of the Supreme Court.

Right to amend this document

We reserve the right to amend these terms and conditions at any time. Any amendments will be posted to this site.

Privacy Policy

This Privacy Policy governs the manner in which 3Pin/Latchkey ("we", "our") treats your personal information collected electronically when you use our website (which can be found at www.3pin.co.za), apply online for certain products and services, contact us electronically or register for one of the services offered on the website.

We respect your privacy and your personal information and for this reason, we take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer.

We also voluntarily subscribe to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ("ECT Act"), which govern your right to having your personal information kept private. We briefly outline these principles below:

* We will only disclose, collate and process ("use") your personal information with your express written permission unless legally required to do so, and will only electronically use such information for the lawful purpose for which it is required.
* We will disclose in writing, the specific purpose for which we use, request and store your personal information. We will also keep a record of that personal information and the specific purpose for which we collect it.
* We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express written permission to do so, or unless we are permitted to do so by law.

By using our website, applying online for certain products and services or registering for one of the services offered on the website you hereby provide us with your express written permission to share certain of your personal information with an affiliate party in the ordinary course of our business of providing you with the services.

What is Personal Information?

Personal information refers to information that identifies or relates specifically to you, for example, your name, age and identity number. Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information. In short, any information that we know about you will be regarded as your personal information. Personal information is further defined in the Electronic Communications and Transactions Act 25 of 2002.

How we collect your Personal Information

Whenever you use this website, complete a form, contact us electronically, or use one of the services or facilities offered by us or any affiliate party, we will collect your personal information.

Why and How we collect and use Personal Information

In order to make your use of this website and all products and services offered on this website as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us. The following are reasons (i.e. disclosed reasons) why we would collect your personal information:
* in order for us to process your instructions or requests;
* in order for us to ensure that we meet your needs, we may collect and analyse your personal information and, with your express consent, combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to meet your specific needs;
* once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you. We will however, only send you this promotional information with your express consent. If any of this promotional information relates to products, promotions, news or services of an affiliate party, and if you indicate that you would like more details, we may inform the affiliate party to contact you directly. We will however, only inform an affiliate party to contact you directly if you have indicated that this is agreeable to you.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.

If at any stage, after you have given us your consent, you no longer wish us to use or share your personal information with an affiliate party, you may at any stage withdraw your consent.

Protection of your Personal Information

We value the information that you choose to provide us with and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

Correction of Personal Information

If you ever want to update or correct any of your personal information held by us, kindly contact us.

Personal Information held by or disclosed by you to a third party

Because we are not responsible for any representations or information or warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.


We use cookies. The word "cookie" refers to information that is sent from this website to your hard drive, where it is saved. In this way, the next time you use this website we will know who you are and that you have visited this website before.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time and you agree to view the current version of this Privacy Policy whenever you visit this website. The current version of this Privacy Policy will become binding on you whenever you visit this website.

Which laws apply

This Privacy Policy will be governed by the laws of South Africa. You consent to the jurisdiction of the South African courts for any dispute which may arise out of this privacy policy.


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